Frequently Asked Questions
Everything you need to know about shopping with Olivia Jean
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can choose between a full refund to your original payment method or a store credit for exchanges.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Do you ship internationally?
Yes, Olivia Jean ships to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
How should I care for my Olivia Jean garments?
To maintain the quality of your pieces, we recommend following the care label instructions found inside each garment. Most of our high-quality fabrics benefit from cold hand washes and air drying.